Refund policy

Returns
Returns may be requested within 14 days, starting from the day your order was delivered. Items must be unworn, undamaged and in the same condition that it was received, in its original packaging, including the receipt or proof of purchase.

To start a return, contact us info@vivanche.com. Once accepted, we’ll send the instructions on where to send the package. Items sent back, without first requesting a return will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@vivanche.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@vivanche.com if the item is defective, damaged or if you receive the wrong item. Send us your order details and pictures of the damaged or incorrect product so that we can evaluate the issue quickly and efficiently.

Earrings 
Due to hygiene health and safety reasons, we are unable to accept returns for refunds on earrings. If your selection is no longer suitable, we’re happy to provide an exchange for another pair of earrings.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Customers are responsible for shipping costs on exchanged items. 

Natural tarnishing that occurs over time is considered normal wear and is not eligible for returns or exchanges.

For any enquiries, please contact us at info@vivanche.com